Warranty & Returns

30-Day Returns & Exchanges (All Products)

For most non-custom items:

• Return / exchange window: 30 days from delivery

• Condition: Item needs to be in mint condition (no heavy wear, damage, or mods)

• Process:

  • Contact us with your order # and a short note on what’s wrong or what you’d like instead

  • We’ll send next steps and, where appropriate, a pre-paid return label

• Custom or personalized pieces: final sale once they’re built

We don’t hide behind policy. If something clearly missed the mark on our side, point us back here and we’ll review it on the merits.

Guitar Knobs — Fit, Finish, Alignment

Our knobs are built as a hybrid: heavy, knurled metal bases sourced for grip and repeatable fit; tops cut and finished in-house, then bonded and checked by hand.

What we stand behind:

• Fit on the spec’d pots (6 mm, 18-spline coarse-knurled / metric split-shaft)

• Clean paint and edges

• Glow dots without bubbles or defects

• Tops centered and firmly bonded to the base

If the knobs don’t fit or look right:

• If your pots match the spec and the knobs still don’t seat or feel off, contact us with:

  • Order #

  • Clear photos of the bare pot shaft and the knob interior

• We’ll help confirm fitment and, if the issue is on our side, replace the affected knob(s) at no extra cost.

If you just changed your mind:

• If the knobs are still in mint condition, you can return them within 30 days for a refund of the purchase price.

• We just ask that you send them back in a padded envelope at your convenience.

Guitar Killswitches — 365-Day Functional Warranty

We’ve partnered with the same switch maker since 2015 because they’re steady, pragmatic, and good with small runs. Every switch is inspected in-house; we add the correct resistors, include heat-shrink, and verify action before it ships.

Coverage:

• 365-day functional warranty on all killswitches

• If a switch fails under normal use within that window, we repair or replace it

Important:
Always use the included resistors for LED models. Skipping them can rupture the LED and fall outside normal warranty.

If you’re having issues:

Most problems are install-related, not part failure. That’s where the avionics brain kicks in.

When you contact us, include:

• Order #

• Guitar model

• Short description of what you’re seeing (no sound, intermittent cut, LED behavior, etc.)

• Clear photos of the control cavity and the jack area

We’ll:

1. Verify the circuit and walk you through any quick wiring checks

2. If it’s still acting up after that, we’ll determine whether a replacement switch is the right call

3. For confirmed part failures within 365 days, we replace at no extra cost, US or international

Guitar Picks — Workmanship & Playfeel

Picks are built small-batch: CNC or laser for clean geometry, then hand-beveled, sanded, and tuned for grip, glide, and bite.

What we stand behind:

• Clean profiles and edge work out of the box

• Honest material and finish for the intent (grind, speed, clarity, etc.)

• No hidden defects that make the pick unusable on arrival

Pick wear over time is normal—these are tools, not trophies. If a pick arrives with a problem straight out of the package, send your order # and photos and we’ll review it case by case.

How to Reach Us

Support stays in-house. We work it in ~1-hour morning blocks, most weekdays, so the bench can come first.

• Typical reply time: 1–2 business days

• During preorders / holidays / content pushes: up to 3–5 business days

When you reach out, please include:

• Order #

• A concise description of what you tried and what you’re seeing

• Clear photos if relevant (wiring/fit for switches; model/serial for hardware; product close-ups for cosmetic issues)

Email is the priority line: Support@IronAgeAccessories.com

(Please no solicitations.)

Where This Ends

Technically, our job ends at the post office counter. In practice, it ends when you’re playing what you ordered and it’s behaving the way it should.

If we miss that mark, hold us to it. Point us back to this Oath, send the details, and we’ll review the case and make it right where that’s the fair call. Draw the blade on the problem, earn the wreath when it’s solved, then get back to the work.